รหัสดีโอไอ 10.14456/jis.2017.7
Creator Yulia Lozovitskaya, Nareeya Weerakit
Title FACTORS INFLUENCING EFFECTIVENESS OF INTERDEPARTMENTAL COMMUNICATION IN HOSPITALITY INDUSTRY: A CASE STUDY OF 4-5 STAR HOTEL EMPLOYEES IN PHUKET
Publisher คณะวิเทศศึกษา มหาวิทยาลัยสงขลานครินทร์
Publication Year 2560
Journal Title วารสารวิเทศศึกษา มหาวิทยาลัยสงขลานครินทร์
Journal Vol. 7
Journal No. 1
Page no. 118-139
ISSN 2228-8864
Abstract This study aims to examine the key factors influencing interdepartmental communication in the hospitality industry in Phuket. It specifically seeks to test and evaluate a theoretical framework which consists of certain HR practices affecting the improvement of interdepartmental communication, which the literature review shows. The target population was full time 4-5 star hotel employees in Phuket. The author distributed 600 questionnaires and received 441 in representing a usability response rate of 73.5%. The results showed that four dimensions of HR practices (team work, training, core values and personal development) exerted positive correlation with the interdepartmental communication. Hotels should focus on and maintain a positive organizational culture, provide more training for skills development of their staff and build-up teamwork atmosphere to ensure that their employees can work together with a higher level of interdepartmental communication.
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Yulia Lozovitskaya และ Nareeya Weerakit. (2560) FACTORS INFLUENCING EFFECTIVENESS OF INTERDEPARTMENTAL COMMUNICATION IN HOSPITALITY INDUSTRY: A CASE STUDY OF 4-5 STAR HOTEL EMPLOYEES IN PHUKET. วารสารวิเทศศึกษา มหาวิทยาลัยสงขลานครินทร์, 7(1), 118-139.
Yulia Lozovitskaya และ Nareeya Weerakit. "FACTORS INFLUENCING EFFECTIVENESS OF INTERDEPARTMENTAL COMMUNICATION IN HOSPITALITY INDUSTRY: A CASE STUDY OF 4-5 STAR HOTEL EMPLOYEES IN PHUKET". วารสารวิเทศศึกษา มหาวิทยาลัยสงขลานครินทร์ 7 (2560):118-139.
Yulia Lozovitskaya และ Nareeya Weerakit. FACTORS INFLUENCING EFFECTIVENESS OF INTERDEPARTMENTAL COMMUNICATION IN HOSPITALITY INDUSTRY: A CASE STUDY OF 4-5 STAR HOTEL EMPLOYEES IN PHUKET. คณะวิเทศศึกษา มหาวิทยาลัยสงขลานครินทร์:ม.ป.ท. 2560.