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Enhancing the Customer Journey during COVID-19 through Service Design: A Case Study of Pawnshops in Bangkok |
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| รหัสดีโอไอ | |
| Creator | Kom Campiranon |
| Title | Enhancing the Customer Journey during COVID-19 through Service Design: A Case Study of Pawnshops in Bangkok |
| Publisher | Research Administration Division |
| Publication Year | 2565 |
| Journal Title | Thammasat Review |
| Journal Vol. | 25 |
| Journal No. | 1 |
| Page no. | 124-144 |
| Keyword | Customer journey, Service design, Pawnshop, COVID-19, Bangkok |
| URL Website | https://sc01.tci-thaijo.org/index.php/tureview/about |
| Website title | ThaiJo2 |
| ISSN | 0859-5747 |
