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EXPLORING THE BRIGHT SIDE OF THE STRESS FROM COVID-19 TO IMPROVE THE HOTEL STAFFS' CITIZENSHIP BEHAVIOR |
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| รหัสดีโอไอ | |
| Creator | Siriporn Khetjenkarn |
| Title | EXPLORING THE BRIGHT SIDE OF THE STRESS FROM COVID-19 TO IMPROVE THE HOTEL STAFFS' CITIZENSHIP BEHAVIOR |
| Contributor | Charoenchai Agmapisarn |
| Publisher | National Research Council of Thailand |
| Publication Year | 2566 |
| Journal Title | SOCIAL SCIENCE ASIA : Official Journal of National Research Council of Thailand in conjunction with Journal of Social Work |
| Journal Vol. | 9 |
| Journal No. | 1 |
| Page no. | 34-51 |
| Keyword | COVID-risk perception, challenge stress, hope, optimism, interpersonal citizenship behavior, manager support for fun, hotel employee |
| URL Website | http://e-journal.nrct.go.th/ |
| Website title | e-journal |
| ISSN | 2229-2608 |
| Abstract | The hotel industry worldwide has suffered owing to the COVID-19 pandemic. This study explores the relationship between hotel employees' COVID-19 risk perception and their likelihood to show challenge stress, hope, and optimism, affecting interpersonal citizenship behavior. In addition, manager support for fun is also tested as a moderator. Data were collected from 541 hotel employees of 4- and 5-star hotels in Thailand. Results indicate that hotel employees who perceive COVID-19 risk in their tasks can show a positive working attitude (i.e., challenge stress, hope, optimism) and favorable organizational behavior (i.e., interpersonal citizenship behavior). The moderating role of supervisor support of having fun in the workplace (i.e., manager support for fun) on the relationship between COVID-19 risk perception and challenge stress is also confirmed. Lastly, a discussion and practical implications for hospitality studies and hotel industry practitioners are provided, as well as limitations and suggested paths for future research. |
