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Service quality of The War Veterans Organization under The Royal Patronage of His Majesty the King. |
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| รหัสดีโอไอ | |
| Creator | Thapat Chunyindee |
| Title | Service quality of The War Veterans Organization under The Royal Patronage of His Majesty the King. |
| Contributor | Tanakorn Pratumsrikajorn, Seri Changthong, Duangjai Kongkaluang, Marisa Sujitvanich, Patcharakan Nimitsadikul |
| Publisher | Faculty of Management Science Nakhon Pathom Rajabhat University. |
| Publication Year | 2564 |
| Journal Title | Journal of Management Science Nakhon Pathom Rajabhat University |
| Journal Vol. | 8 |
| Journal No. | 1 |
| Page no. | 246-253 |
| Keyword | Service Quality, Service satisfaction, the War Veterans Organization under the Royal Patronage of His Majesty the King |
| URL Website | https://so03.tci-thaijo.org/index.php/JMSNPRU/issue/view/16821 |
| Website title | https://so03.tci-thaijo.org/index.php/JMSNPRU/index |
| ISSN | 2392-5817 |
| Abstract | The research aimed (1) to investigate the levels of service quality and service satisfaction of the War Veterans Organization under the Royal Patronage of His Majesty the King, (2) to examine levels of satisfaction toward the service of the War Veterans Organization under the Royal Patronage of His Majesty the King and (3) to examine service quality of the War Veterans Organization under the Royal Patronage of His Majesty the King affecting to the war veterans' satisfaction. The quantitative methodology was used. Numbers of the population were uncertain. The sample was 370 out of uncertain numbers of service users at the War Veterans Organization under the Royal Patronage of His Majesty the King collected by convenience sampling. Data were analyzed by using descriptive statistics: frequency, percentage, mean and standard deviation, and using multiple linear regression with enter regression. The findings were that (1) the level of service quality was at the highest level; (2) users' satisfaction was at the highest level and (3) service quality affected positively on the satisfaction of the service quality with a statistical significance which was in accordance with the hypothesis. The satisfaction can be predicted 77 percent. The prediction equation was Y = .343** +.321X1**+.165X2**+ .517X3**+.115X4**+.453X5** |
