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Wastes Reduction from Delays in Digital Service Processes by Applying Leagile Concept: A Case Study of Insurance Company AIA, Khon Kaen, Thailand |
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| รหัสดีโอไอ | |
| Creator | Boonyapon Meekaew and Panutporn Ruangchoengchum |
| Title | Wastes Reduction from Delays in Digital Service Processes by Applying Leagile Concept: A Case Study of Insurance Company AIA, Khon Kaen, Thailand |
| Publisher | MSMIS Thammasat University |
| Publication Year | 2566 |
| Journal Title | Journal of information systems in Business JISB |
| Journal Vol. | 9 |
| Journal No. | 3 |
| Page no. | 22 |
| Keyword | Waste reduction, Delays, Digital, Insurance business, Leagile concept |
| URL Website | http://www.jisb.tbs.tu.ac.th |
| ISSN | 2465-4264 |
| Abstract | The objectives of this study are: (1) to study the factors that cause waste due to delays in digital service processes and (2) to propose solutions that apply the leagile concept to reduce waste caused by delays in digital service processes in the insurance industry. |
