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Voice of Customer Analysis on Twitter for Shopee Thailand |
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| รหัสดีโอไอ | |
| Creator | Wanassawan Meeprasert and Ekarat Rattagan |
| Title | Voice of Customer Analysis on Twitter for Shopee Thailand |
| Publisher | MSMIS Thammasat University |
| Publication Year | 2564 |
| Journal Title | Journal of information systems in Business JISB |
| Journal Vol. | 7 |
| Journal No. | 3 |
| Page no. | 6 |
| Keyword | Voice of customer, Topics based on sentiment analysis, Random forest, WangchanBERTa |
| URL Website | http://www.jisb.tbs.tu.ac.th |
| ISSN | 2465-4264 |
| Abstract | This research aimed to study Topics based on Sentiment Analysis of Customers on Twitter by separating each topic. |
