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ความพึงพอใจของประชาชนต่อการให้บริการของเทศบาลตำบลไคสี อำเภอเมืองบึงกาฬ จังหวัดบึงกาฬ |
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| รหัสดีโอไอ | |
| Creator | พระเชิดพงษ์ ยตินฺธโร (บุตรดา) |
| Title | ความพึงพอใจของประชาชนต่อการให้บริการของเทศบาลตำบลไคสี อำเภอเมืองบึงกาฬ จังหวัดบึงกาฬ |
| Publisher | มหาวิทยาลัยมหามกุฏราชวิทยาลัย วิทยาเขตอีสาน |
| Publication Year | 2563 |
| Journal Title | วารสารมนุษยศาสตร์และสังคมศาสตร์ มมร วิทยาเขตอีสาน |
| Journal Vol. | 1 |
| Journal No. | 1 |
| Page no. | 24-31 |
| Keyword | Satisfaction, Service, District Municipality |
| URL Website | https://so06.tci-thaijo.org |
| Website title | https://so06.tci-thaijo.org/index.php/jhsmbuisc |
| ISSN | 2730-2288 |
| Abstract | This research has objectives to study :1) the satisfaction of the people towards the services of Kaisee Municipal parish Buengkan District, Buengkan Provine, 2) the suggestions to develop the services of Kaisee Municipal parish Buengkan District, Buengkan Provine. The researchers collected the data from 373 respondents by using questionnaires and analyzed the data by percentage, mean, and standard deviation statistics. The results were as follows:1. The respondents (59.52 percent) were female, and (40.48 percent) were male. Majority percent of the respondent’s27.29 percent 61years old and above, 21.98 percent of the respondents were age between 51-60 years old, 26.01 percent of the respondents were age between 41-50 years old, 15.01 percent of the respondents were age between 31-40years old, 7.77 percent of the respondents were age between 20-30 years old, and 6.43percent of the respondents were age under 20years old. The respondents(55.23 percent) were graduated primary school, 17.69 percent of the respondents were graduated Lower Secondary School Or equivalent, 15.28 percent of the respondents were graduated higher secondary school Or equivalent,6.17 percent of the respondents were graduated diploma Or equivalent, 4.02 percent of the respondents were graduated Bachelor, and 1.61 percent of the respondents were graduated Master or higher. Therespondents (63.00) percent)werefarmer, 13.67percentofthe respondents were labor, 6.97 percent of the respondents were merchants, 5.90 percent of the respondents were students, 4.29 percent of the respondents were civil servants, 2.68 percent of the respondents were state enterprise, and 3.49 else.2. The overall satisfaction of the people towards the services of Kaisee Municipal parish Buengkan District, Buengkan Provine is in the average level ( ̅=3.39). While considering in each aspect, the researchers found that 1) the aspect of fast service and punctual is in the average level ( ̅= 3.34), 2) the aspect of equality is in the average much level ( ̅= 3.44), 3) the aspect of officers in charge is in the average much level ( ̅=3.36), and 4) the aspect of quality service is in the average level ( ̅= 3.33)3. There were 4 suggestions from this study; 1) The officersshould be quick to provide service and punctual more than this 2) want treat everyone equally 3 The officers should speak how with melodic, and the polite per service users 4) The water plumbing system should be improved due to poor water not clean. |
