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Improving the Quality of E-Banking Services of Commercial Banks post Covid-19 Pandemic in Vietnam |
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| รหัสดีโอไอ | |
| Creator | Hoang Thi Thanh Chung and Nguyen Viet Hung |
| Title | Improving the Quality of E-Banking Services of Commercial Banks post Covid-19 Pandemic in Vietnam |
| Contributor | - |
| Publisher | TuEngr Group |
| Publication Year | 2566 |
| Journal Title | International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies |
| Journal Vol. | 14 |
| Journal No. | 1 |
| Page no. | 14A1B: 1-10 |
| Keyword | E-banking, Commercial bank, Price, Tangible, Responsiveness, Empathy, Reliability, Service capacity, Policy and implications. |
| URL Website | http://TuEngr.com/Vol14-1.html |
| Website title | ITJEMAST V14(1) 2023 @ TuEngr.com |
| ISSN | 2228-9860 |
| Abstract | Developing e-banking services is an inevitable development trend in the context of the current industrial revolution 4.0. E-banking, with its notable features, is winning great affection from customers. It makes people's lives more convenient and transactions much more uncomplicated. So the benefits of using e-banking are many services. Therefore, the study has determined the importance of factors affecting the quality of e-banking services at commercial banks. With research data using survey data, 400 customers are using e-banking services at commercial banks, and the result is 365 votes; the rate is 91.25%. The research results show that evaluating the scale's reliability through Cronbach's Alpha coefficient, exploratory factor analysis - EFA, and drawing out six factors affecting the quality of e-banking services. The following factors are suggested, respectively, of policy implications for the price, tangible means, responsiveness, empathy, reliability, and service capacity. |
