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Impacts of Training and Quality Culture on the Satisfaction of Patients and Administrative Staff: A Study in Saudi Arabia Public Hospitals |
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| รหัสดีโอไอ | |
| Creator | Saja Ahmed Albliwi, Wajanat Kamil Alhashimy and Mohammed Binkhamis |
| Title | Impacts of Training and Quality Culture on the Satisfaction of Patients and Administrative Staff: A Study in Saudi Arabia Public Hospitals |
| Contributor | - |
| Publisher | TuEngr Group |
| Publication Year | 2565 |
| Journal Title | International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies |
| Journal Vol. | 13 |
| Journal No. | 6 |
| Page no. | 13A6M: 1-13 |
| Keyword | Staff training, Administrative staff, Healthcare HRM, Employee satisfaction, Quality culture, Administrative service, Culture quality, Patient's pleasure, Hospital HRM, Public hospital management. |
| URL Website | http://TuEngr.com/Vol13-6.html |
| Website title | ITJEMAST V13(6) 2022 @ TuEngr.com |
| ISSN | 2228-9860 |
| Abstract | Training and quality culture are important approaches that hospitals use to improve performance. This study aimed to investigate the impact of training and quality culture on administrative staff performance and patient satisfaction in public hospitals in Saudi Arabia (SA). This study followed a deductive, quantitative, and descriptive-analytical approach. Data was collected from public hospital administrative staff (n=211) through a Google Forms questionnaire which was distributed as a link to the study participants through social media applications and e-mails. Data analysis reveals that the training and quality culture of administrative staff in SA public hospitals has helped improve their behavior and service to their clients. There is no relationship between training, quality culture, and employee satisfaction. There is a positive relationship between quality culture and employee satisfaction. There is a statistically significant impact of training culture and quality culture on administrative services. Therefore, this study recommends developing deliberate training plans for raising administrative competencies and services in public hospitals in SA and encouraging administrators to practice and apply what has been acquired from training programmers and quality principles. Further studies should be conducted to find effective strategies for adopting training and quality culture in hospitals during pandemics (e.g., COVID-19). |
