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Ethical Leadership and Employees' Outcome through the Sequential Mediation of Ethical Work Climate and Reward System Politics |
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| รหัสดีโอไอ | |
| Creator | Shahbaz Afzal Khan, Ammar Hussain, Zaheer Abbas, Maria Saleem, Faisal Mahmood, Iqtidar Husain and Zubair Ahmed |
| Title | Ethical Leadership and Employees' Outcome through the Sequential Mediation of Ethical Work Climate and Reward System Politics |
| Contributor | - |
| Publisher | TuEngr Group |
| Publication Year | 2564 |
| Journal Title | International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies |
| Journal Vol. | 12 |
| Journal No. | 5 |
| Page no. | 12A5A: 1-11 |
| Keyword | Affective commitment, Proactive customer service performance, Social exchange theory, Temporal breaks, Ethical leadership (EL), Ethical climate. |
| URL Website | http://TuEngr.com/Vol12_5.html |
| Website title | ITJEMAST V12(5) 2021 @ TuEngr.com |
| ISSN | 2228-9860 |
| Abstract | This research aims to investigate the importance of ethical leadership and its impacts on creating an ethical environment that translates into proactive customer service performance and affective commitment of the employees. This study makes use of survey methods with temporal breaks. The data is collected from 447 respondents from sales and customer services staff of reputed retail stores located in Pakistan by utilizing a random sampling technique. The hypotheses are derived by using social exchange theory. We found that ethical leadership contributes significantly to the prosperity of an enterprise in terms of improved affective commitment and staffs' customer service performance. |
