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ROLES OF EMOTIONAL INTELLIGENCE IN DETERMINING WORKPLACE ADVICE NETWORK CENTRALITY: BETWEENNESS AND CORENESS |
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| รหัสดีโอไอ | |
| Creator | Nadeem Uz Zaman, Zainab Bibi, Jahanvash Karim, Siraj Ud Din |
| Title | ROLES OF EMOTIONAL INTELLIGENCE IN DETERMINING WORKPLACE ADVICE NETWORK CENTRALITY: BETWEENNESS AND CORENESS |
| Contributor | - |
| Publisher | TuEngr Group |
| Publication Year | 2563 |
| Journal Title | International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies |
| Journal Vol. | 11 |
| Journal No. | 4 |
| Page no. | 11A04O: 1-13 |
| Keyword | Emotional quotient, Self-emotional appraisal, Workplace Advice Network (WAN) Centrality, Service Sector Organizations, Sociometric matrix, Interconnectivity of nodes. |
| URL Website | http://TuEngr.com/Vol11_4.html |
| Website title | ITJEMAST V11(4) 2020 @ TuEngr.com |
| ISSN | 2228-9860 |
| Abstract | Roles of emotional intelligence (EI) are explored in determining the centrality of actors in a workplace advice network (WAN) using two measures: betweenness and coreness. Data were collected from 329 respondents in 15 different service-sector organizations using a self-administered questionnaire with three sections: demographic, socio-metric and Wong and Law's (2002) scale for EI (WLEIS). The data validity and reliability were tested through factor analyses and Cronbach's alpha. Results indicated that EI significantly determined both betweenness and coreness centrality of actors in WAN. The analyses of the individual branches of EI including self-emotional appraisal (SEA), others' emotional appraisal (OEA), use of emotions (UOE) and the regulation (ROE) further disclosed that EI defined the structural centrality more than the operational or functional one in WANs. Furthermore, the social aspect of EI, as proposed by Goleman (1995), was more effective in influencing the WAN centrality than the personal intellect. |
