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The Reduction of Patient's Waiting Time at an Outpatient Department using Simulation Modeling : A Community Hospital in Suphanburi Province |
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| รหัสดีโอไอ | |
| Creator | Parittra Manmor |
| Title | The Reduction of Patient's Waiting Time at an Outpatient Department using Simulation Modeling : A Community Hospital in Suphanburi Province |
| Contributor | Thananya Wasusri |
| Publisher | Faculty of Pharmaceutical Sciences KKU MSU UBU |
| Publication Year | 2562 |
| Journal Title | Isan Journal of Pharmaceutical Sciences |
| Journal Vol. | 15 |
| Journal No. | 2 |
| Page no. | 51-62 |
| Keyword | Simulation Model, Outpatient Department, Average Waiting Time, Community Hospital |
| URL Website | https://tci-thaijo.org/index.php/IJPS |
| Website title | Isan Journal ofPharmaceutical Sciences; IJPS |
| ISSN | 19050852 |
| Abstract | Numerous patients daily attend an outpatient department of a community hospital located in Suphanburi province, which leads to a long waiting time accounted for 77.92% of total time. The objective of this study was to apply a computer program to simulate work processes belonging to the outpatient department in order to reduce average waiting time of patients. Methods: The two types of patient data were collected which consisted of patients with appointed and non-appointed patients. Waiting time, service time and resources used in each process were gathered. A simulation model of the current situation was developed by the Arena Simulation Software Version 14.0. Following the aforementioned simulation, three alternatives were then identified to improve the current system consisting of : 1) allocation of appointed patients arrival time 2) adjustment of staff working schedules and 3) both the distribution of arrival time and staff working schedules were combined. Results: The results of the simulated current situations showed that the average waiting time of medical patients possessing lab test was 187.20 ? 7.31 minutes. The average waiting time based on the three scenarios were 141.70 ? 4.33 minutes, 132.79 ? 5.52 minutes and 98.85 ? 3.11 minutes, respectively. The third alternative decreased the average waiting time of medical patients possessing lab test by 47.20% of total time. Conclusion: The best method is the third alternative. The method equally allocated the arrival time of each appointed patients from 7.00 a.m. to 12.00 p.m., and adjust work schedules for the staff responsible for vital signs, doctors, cashiers, and pharmacists, thereby significantly reducing the average waiting time of two types of patients. |
