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An improvement plan to enhance employee engagement using a needs assessment method: A case study of a company in Thailand |
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| รหัสดีโอไอ | |
| Creator | Yalun Li |
| Title | An improvement plan to enhance employee engagement using a needs assessment method: A case study of a company in Thailand |
| Contributor | Sirichai Preudhikulpradab |
| Publisher | Assumption University Press |
| Publication Year | 2564 |
| Journal Title | AU-GSB e-Journal |
| Journal Vol. | 14 |
| Journal No. | 2 |
| Page no. | 83-92 |
| Keyword | Employee Engagement, Leadership, Communication, Career advancement, Collaboration, Empowerment |
| URL Website | http://www.assumptionjournal.au.edu/index.php/AU-GSB |
| Website title | AU-GSB e-Journal |
| ISSN | 1906-3296 |
| Abstract | This research employed needs assessment research aims to co-create a development plan to enhance employee engagement. Five variables have been assessed: leadership, communication, collaboration, career advancement, and empowerment. The instrument employed is a structured 25-questions survey. The samples consist of full-time employees of the company (n=60) who are front-line workers and top-level managers. The research site is in Bangkok, Thailand. Key findings showed a significant gap between the current and expected situation on all five variables. According to the PNIModified value, the top three variables indicated the priority needs for improvement: 1). Leadership,2). Career Advancement, and 3). Communication. An improvement plan comprised five short-term and five long-term actions whereby the common focus is on reinforcing the participatory work environment and systems to strengthen connectedness and engagement between the organization, managers and subordinates. |
