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Determinants of Outsourced ERP Implementation Success: Effects of The Task-Technology Fit Theory and Partnership Quality Perspective |
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| รหัสดีโอไอ | |
| Creator | Vimolluck Vatanapitukpong |
| Title | Determinants of Outsourced ERP Implementation Success: Effects of The Task-Technology Fit Theory and Partnership Quality Perspective |
| Publisher | Stamford International University Thailand |
| Publication Year | 2563 |
| Journal Title | ASEAN Journal of Management & Innovation |
| Journal Vol. | 7 |
| Journal No. | 1 |
| Page no. | 25 -42 |
| Keyword | Task-Technology Fit, Partnership Quality, ERP, Implementation Success, Outsourcing, User Satisfaction |
| URL Website | http://ajmi.stamford.edu |
| Website title | AJMI -ASEAN Journal of Management & Innovation |
| ISSN | 2351-0307 |
| Abstract | Many companies outsource parts of their ERP systems, drawing researchers' attention and driving them to investigate how companies successfully outsource their ERP systems. This study integrates factors from the task-technology fit theory (task characteristics, technology characteristics, utilization, and performance impacts) and from the partnership quality perspective (skills and knowledge, experience, responsibility, user involvement, and partnership quality) to examine their effects on the success of outsourced ERP system implementation in terms of performance outcomes and user satisfaction. It uses a survey for data collection and the structural equation modelling (SEM) method for data analysis. The results indicate that task-technology fit (influenced by task interdependence) affects system utilization and performance outcomes which in turn influence user satisfaction. Moreover, partnership quality (influenced by users' skills and knowledge, user involvement, and vendor responsibility) affects task-technology fit, system utilization and user satisfaction. The results also show that task-technology fit and partnership quality affect the success of outsourced ERP system implementation. Partnership quality has a greater effect on user satisfaction, whereas task-technology fit has a greater effect on performance outcomes. This study fills the gap in the system implementation success literature by integrating the task-technology fit theory and partnership quality perspective to explain the success of outsourced ERP system implementation. It also provides guidance for clients and vendor organizations on what could be done to enhance users' performance and satisfaction. |
