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A Study of Staff Turnover of the Hotel Industry: A Case Study of the Amara Hotel Bangkok |
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| รหัสดีโอไอ | |
| Creator | Areewan Cheewaprapanan |
| Title | A Study of Staff Turnover of the Hotel Industry: A Case Study of the Amara Hotel Bangkok |
| Publisher | AJMI |
| Publication Year | 2559 |
| Journal Title | ASEAN Journal of Management and Innovation |
| Journal Vol. | 3 |
| Journal No. | 1 |
| Page no. | 130 - 135 |
| Keyword | Staff Turnover , Hotel Industry |
| ISSN | 2351-0308 |
| Abstract | The tourism and hospitality industry has become the fastest growing business in the world (Boella 1996). Notwithstanding this, the hospitality industry has extensive experience of turbulence as competitiveness compels the industry to make alterations under the severity of globalisation (Go et al. 1996). When tourism happens, it affects the economy (Dale et al. 2006). It is a corresponding influence to the hospitality industry as a competitive business (Yu 1999). The hospitality industry has to form competitive advantages by their employees to execute developed productivity and service action to achieve excellent results (Go et al. 1996). People seem a more important resource than materials, instruments, equipments and technology in order to deliver an organisation's products and services to customers (Hayes and Ninemeier 2009). It means the importance of human resources management is a central part of hospitality business. People resources is the key to improving the hospitality industry (Littlejohn and Watson 2004). This research uses the Amara Hotel Bangkok as a case study and it aims to evaluate employee's turnover. |
