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Evaluating LLM Dialogue Quality: A Multi-Dimensional Assessment of AI-Generated Insurance Customer Service Responses |
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| รหัสดีโอไอ | |
| Title | Evaluating LLM Dialogue Quality: A Multi-Dimensional Assessment of AI-Generated Insurance Customer Service Responses |
| Creator | Karn Yongsiriwit |
| Contributor | Kittisak Jaima |
| Publisher | Rangsit University |
| Publication Year | 2569 |
| Keyword | Large Language Model (LLM), dialogue quality evaluation, Named Entity Recognition (NER), cosine similarity, ToxicBERT, insurance customer service |
| ISBN | 978-616-421-246-6 |
| Language | Eng |
| URL Website | https://rsucon.rsu.ac.th/proceedings |
