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English for tour operators and tour guides: Learning needs from stakeholders? voices |
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| รหัสดีโอไอ | |
| Creator | Dung Thi Nguyen |
| Title | English for tour operators and tour guides: Learning needs from stakeholders? voices |
| Contributor | Prannappha Modehiran |
| Publisher | Assumption University Press |
| Publication Year | 2566 |
| Journal Title | The Scholar: Human Sciences |
| Journal Vol. | 15 |
| Journal No. | 2 |
| Page no. | 207-217 |
| Keyword | needs analysis, English for tourism, course design, stakeholders. |
| URL Website | http://www.assumptionjournal.au.edu/index.php/Scholar/article/view/7252/3901 |
| Website title | The Scholar: Human Sciences |
| ISSN | 2586-9388 |
| Abstract | Tourism has been one of the fastest-growing industries in the 21st century, with considerable sources of income and job providing. As the most popular communication tool in tourism, English for tourism (EFT) has also gained its vitality. Consequently, EFT teaching and learning have been getting more attention with the aim of training highly qualified human resources. The crucial role of needs analysis in ESP and EFT program development is undeniable. Therefore, the researcher attempted to investigate learners? needs through a survey to develop a course English for Tour Operators and Tour Guides. Fifteen staff from tourism companies, five EFT teachers of a public university, and 70 undergraduate students aiming to work in tourism sectors after graduating were involved in this study. The findings indicated the learners? needs from the stakeholders? perspectives as follows: (1) speaking was paramount, followed by listening, reading, and writing, and (2) the needed abilities and skills for tour operators and tour guides. In addition, students? preferred learning activities, expectations, and difficulties were also explored. Consequently, the research results can critically contribute to the course design process and be a reference for further research. |
