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Configuring the absorptive capacity process and its barriers: a case study of professional service firm |
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| รหัสดีโอไอ | |
| Creator | Basit Prueksaphap |
| Title | Configuring the absorptive capacity process and its barriers: a case study of professional service firm |
| Publisher | KASETSART BUSINESS SCHOOL |
| Publication Year | 2563 |
| Journal Title | Kasetsart Applied Business Journal |
| Journal Vol. | 14 |
| Journal No. | 21 |
| Page no. | .51-82 |
| Keyword | Absorptive capacity, Professional service firm, Tacit knowledge, Explicit knowledge, Knowledge management, Strategic Management |
| URL Website | https://so04.tci-thaijo.org/index.php/KAB |
| Website title | http://journal.bus.ku.ac.th/ |
| ISSN | 1906-0254 (print) 2539-6250 (online) |
| Abstract | This study configures the process as well as barriers of absorptive capacity in a context of professional service firm (PSF) to provide a comprehensive view toward how it absorbs external useful knowledge or information and why it fails to do so. As the PSFs rely on the tacit knowledge from their organizational members, particularly experts/professions in serving the knowledge-based services to the customers. This tacit knowledge can be built on each person past experiences as well as external knowledge/information that the person absorbed, which its knowledge absorption process may be more complex and different from other research-intensive firms that rely more on explicit knowledge. It brings attention to explore activities and routines that constitute to the absorptive capacity process as well as the constrained factors of such process in the PSF context. The findings suggested there are six major stages in service firm's absorptive capacity process, which merging individual-level and firm-level absorptive capacities together as well as the mechanism linking between both levels and suggested three layers of barriers: individual-level, internal, and external environment barriers in relations with each stage in service firm's absorptive capacity process |
