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Service Manual Creation to Develop the Service System in theFaculty of Management |
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| รหัสดีโอไอ | |
| Creator | Lukkana Intapat |
| Title | Service Manual Creation to Develop the Service System in theFaculty of Management |
| Publisher | Faculty of Management Science Nakhon Pathom Rajabhat University |
| Publication Year | 2561 |
| Journal Title | Journal of Management Science Nakhon Pathom Rajabhat University |
| Journal Vol. | 5 |
| Journal No. | 2 |
| Page no. | 107-115 |
| Keyword | Service, Faculty of Management Science |
| URL Website | https://so03.tci-thaijo.org/index.php/JMSNPRU/issue/view/12520 |
| Website title | https://so03.tci-thaijo.org/index.php/JMSNPRU/index |
| ISSN | 2392-5817 |
| Abstract | The research 'Service Manual Creation to Develop the Service System in the Facultyof Management, Nakhon Pathom Ratchaphat University' aimed to study the users' satisfactionwith service and to create a service manual of the Faculty of Management, Nakhon PathomRatchaphat University. The questionnaires about users' satisfaction with correspondenceservice of the Faculty of Management were used for the data collection. One hundred peoplewere a target group. The study found that the characteristics of the service users satisfied themost were 'Agility' and 'Speed' respectively. About the users' opinion in staffs, the mostsatisfied characteristics were 'Manners' and 'Costume and Personality' respectively. The mostsatisfied facilitations were 'The Arrangementof Place and Equipment' and 'Classification'. Thefactors effecting to the service manual creation were the process to service uncomplicatedlyand flexibly, speed, the staffs' politeness, costumes, personality, the arrangement and of placeand facility. The service duration was a factor affecting to the development of the servicemanual. The duration of service should be appropriately set based on the service workload.Moreover, the discrimination of staffs and cleanness of the service area should be developed. |
