The Role of Online Influencer’s Characteristics in Attitude towards the Brand and Purchase Intention: A Case Study on the L’Oréal Brand
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Creator Bhoomi Wadhwa
Title The Role of Online Influencer’s Characteristics in Attitude towards the Brand and Purchase Intention: A Case Study on the L’Oréal Brand
Contributor Papaporn Chaihanchanchai
Publisher Chulalongkorn University
Publication Year 2564
Journal Title Communication and Media in Asia Pacific
Journal Vol. 4
Journal No. 2
Page no. 21-32
Keyword Source characteristics, Consumer attitude, Consumer purchase intention, L’Oréal brand
URL Website https://so01.tci-thaijo.org/index.php/CMAP
Website title Communication and Media in Asia Pacific
ISSN 2697-4428 (Print); 2630-0621 (Online)
Abstract The objective of this research is to explore the relationship among the source characteristics of an online influencer, consumers’ attitude and their purchase decision for the L’Oréal brand. Two hundred and six Indian male and female respondents, aged between 18 and 40 years old and currently residing in Thailand, were asked to complete an online questionnaire survey. The results depicted that the respondents had a positive opinion on the source characteristics of the online influencer (M = 3.69), with likeability receiving the highest score (M = 4.27) and similarity receiving the lowest overall score (M = 3.09). Moreover, the respondents had a positive attitude towards the L’Oréal brand (M = 4.10) and were likely to purchase the brands products (M = 3.90). In regard to the relationship among the variables, the research results demonstrated that source characteristics is positively related with the respondents’ attitude (r = .551) and their purchase intention on L’Oréal’s products (r = .512).
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