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Internal Benchmarking and the Learning Organization 76 at the Telephone Organization of Thailand(TOT) |
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| รหัสดีโอไอ | |
| Creator | Wasunee Sirichuwong |
| Title | Internal Benchmarking and the Learning Organization 76 at the Telephone Organization of Thailand(TOT) |
| Publisher | Asian Forum on Business Education (AFBE) |
| Publication Year | 2552 |
| Journal Title | AFBE Journal |
| Journal Vol. | 2 |
| Journal No. | 1 |
| Page no. | 76 |
| Keyword | Telephone Organization of Thailand |
| ISSN | 2071-7873 |
| Abstract | This study is concerned primarily with an internal benchmarking study conducted in TOT, in two divisions which are concerned with the revenue sharing processes with two external concessionaires. The essential objective of the study was to improve the performance of the two divisions in an endeavor to reach a position of best internal practice. The study was not specifically about the movement of TOT towards becoming a Learning Organization although the Chief Executive Officer of TOT had indicated his intention for TOT to move in that direction. Nevertheless, there are aspects of benchmarking which also have relevance to a Learning Organization such as the development of effective teamwork, greater staff involvement and participation and a staffing attitude leading towards a desire for continuous work performance improvement. As a result, although the study itself was only concerned with the process of internal benchmarking, the relationship of the study to the broader concept of a Learning Organization was also investigated and discussed. |
