The Integrated Marketing Communication and Trust Influence on Purchasing Intention of Digital Salak through Mobile Banking Customer of Government Savings Bank Sector 5: Testing the Role of Technology Acceptance as a Mediator Variable
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Creator Pimchanok Yosvijit
Title The Integrated Marketing Communication and Trust Influence on Purchasing Intention of Digital Salak through Mobile Banking Customer of Government Savings Bank Sector 5: Testing the Role of Technology Acceptance as a Mediator Variable
Contributor Wasutida Nurittamont
Publisher Asian Administration and Management Review
Publication Year 2564
Journal Title Asian Administration and Management Review
Journal Vol. 4
Journal No. 2
Page no. 22-30
Keyword Integrated Marketing Communication, Trust, Technology Adoption, Purchasing Intention
URL Website https://so01.tci-thaijo.org/index.php/AAMR/index
Website title https://so01.tci-thaijo.org/index.php/AAMR/article/view/253133
ISSN 2730-3683
Abstract The objective of this research was to study the integrated marketing communication and trust influence on purchasing intention of digital salak through Mobile Banking(MyMo) customer of Government Savings Bank Sector 5: testing the role of technology acceptance as mediator variable. The sample group consisted of customers who use Mobile Bankingservice of Government Savings Bank Sector 5 in the service area which comprising 4 provinces, namely Nonthaburi, Nakhon Pathom, Suphanburi, and Kanchanaburi totaling 400 people by multistage sampling. The questionnaires were used as the tools for the data collection. The statistics were used to analyze the data such as descriptive statistics including frequency, percentage, mean, standard deviation and inferential statistics was regression analysis. The research result revealed that the integrated marketing communication and trust of customers influenced the purchasing intention of digital salak of GSB’s customers at the statistical significance at 0.01 level. The technology acceptance was the partial mediator variable between the integrated marketing communication and trust with the purchasing intention of digital salak through Mobile Bankingof GSB’s customers. This will be a guideline for product development through integrated marketing communication and trust in the bank’s products for the technology acceptance towards digital salak purchasing intention via Mobile Banking service of GSB’s customers.
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