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Training Curriculum to Enhance Customer Service Skills for Alien Workers in Thailand ’s Hotel and Resort Industry |
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| รหัสดีโอไอ | |
| Creator | KOMSIT KIEANWATANA |
| Title | Training Curriculum to Enhance Customer Service Skills for Alien Workers in Thailand ’s Hotel and Resort Industry |
| Publisher | Phetchaburi Rajabhat University |
| Publication Year | 2566 |
| Journal Title | Interdisciplinary Research Review (IRR) |
| Journal Vol. | 18 |
| Journal No. | 4 |
| Page no. | 38-46 |
| Keyword | Training Curriculum, Customer Service Skills, Alien Workers, Hotel and Resort Businesses |
| URL Website | https://ph02.tci-thaijo.org/index.php/jtir |
| Website title | Interdisciplinary Research Review (IRR) |
| ISSN | 2697-536X |
| Abstract | This research aimed to develop a training curriculum to enhance customer service skills for alien workers in hotel and resort businesses in Thailand using the Delphi technique and curriculum experimentation. Data were analyzed statistically using median, absolute value of the difference between median and base values, interquartile range, mean, standard deviation, and t-test (one sample group). The results showed that the training curriculum consisted of 6 components: principles, objectives, content structure, duration, methods and activities, and evaluation. The training curriculum and documentation suitability was ranked at the highest level ( ̄x=4.83, S.D.=.095). All components of the training curriculum were appropriate at the highest level and the index of correspondence between various components of the training curriculum and elements of the activity plan in each learning unit according to expert opinions. The index of congruence was equal to 1.00 for all items. Overall, the alien workers in the experimental group had a statistically significant difference in customer service skills between pre- and post-training at a .01 level. Additionally, they had the highest satisfaction with the training curriculum ( ̄x=4.62, S.D.=0.209). |
