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The Determinant Factors in Improving Public services Quality |
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| รหัสดีโอไอ | |
| Creator | M. Yusuf A. Samad, Ade Iskandar, Aceng Jarkasih, Ariyanto Ardiansya |
| Title | The Determinant Factors in Improving Public services Quality |
| Contributor | - |
| Publisher | TuEngr Group |
| Publication Year | 2565 |
| Journal Title | International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies |
| Journal Vol. | 13 |
| Journal No. | 12 |
| Page no. | 13A12J: 1-13 |
| Keyword | Leadership, Competence, Employee Character, Motivation, Performance, Service Quality |
| URL Website | http://TuEngr.com/Vol13-12.html |
| Website title | ITJEMAST V13(12) 2022 @ TuEngr.com |
| ISSN | 2228-9860 |
| Abstract | This study aims to determine and analyze the influence of leadership, competence, employee character, motivation and employee performance on the quality of public services at the Cigasong District Office, Majalengka Regency, West Java Province. This research uses a survey research firm. In this study, the population is people who take care of a type of service at the Cigasong District Office, Majalengka Regency, West Java Province and government employees as service providers at the Cigasong District Office, Majalengka Regency. The sample was determined by random sampling technique, with a total sample of 396 people. Data analysis used Structural Equation Modeling. The results showed a positive and significant influence between leadership, competence, employee character, motivation and employee performance on the quality of public services. |
