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Logistics Service Providers' Capabilities and Roles of Government Towards Cross Border Logistics Performance Between Thailand and Malaysia |
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| รหัสดีโอไอ | |
| Creator | Hasamon Pengman |
| Title | Logistics Service Providers' Capabilities and Roles of Government Towards Cross Border Logistics Performance Between Thailand and Malaysia |
| Contributor | Mustakim Melan, Suhaila Binti Abdul Hanan |
| Publisher | Assumption University |
| Publication Year | 2565 |
| Journal Title | ABAC Journal |
| Journal Vol. | 42 |
| Journal No. | 1 |
| Page no. | 202-221 |
| Keyword | Logistics Service Provider, Capabilities, Government, Cross-Border Logistics Performance, Resources-Based View |
| URL Website | www.abacjournal.au.edu |
| Website title | ABAC Journal |
| ISSN | 0858-0855 |
| Abstract | This paper is a critical review of the literature, based on secondary data on the capability of logistics service providers (LSPs) and the role of government in enhancing cross-border logistics performance (CBLP) between Thailand and Malaysia. Methodology wise, the literature review involved 26 academic articles published in recognized international and domestic journals in Tier 1, as well as policy documents/statistics obtained from relevant government agencies from 2015–2021, using essential keywords. The review provides a clear picture of cross-border logistics (CBL) between Thailand and Malaysia with an in-depth explanation and analysis of the broader implications under the Resource-Based View (RBV) theory. It reveals that cross-border operations are currently facing an unstable environment, stiff competition, and complex operations. Therefore, LSPs are required to have the necessary capabilities to ensure effective operations. Government resources should also be developed to ease movement and activities in the international trade process, such as ensuring the effectiveness of information and communication technology, reducing the barrier of service delivery, and mitigating public complaints. Firms should become more capable in improving the tangible and intangible resources that help support their working process, especially in terms of qualified manpower. This paper presents practical experiences in developing organizational resources which can be adopted by LSPs and governments. This may lead to a better CBLP for the bilateral countries. |
