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The Effect of Supervisor Career Mentoring on Supervisor-Based Self-Esteem and Prosocial Service Behavior of Commercial Bank Tellers |
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| รหัสดีโอไอ | |
| Creator | Surin Chumkaew |
| Title | The Effect of Supervisor Career Mentoring on Supervisor-Based Self-Esteem and Prosocial Service Behavior of Commercial Bank Tellers |
| Publisher | Graduate School of Human Resource Development : National Institute of Development Administration |
| Publication Year | 2568 |
| Journal Title | Human Resource and Organization Development Journal |
| Journal Vol. | 17 |
| Journal No. | 2 |
| Page no. | 1-28 |
| Keyword | Supervisor career mentoring, Supervisor-based self-esteem, Proactive service behavior, Commercial bank teller |
| URL Website | https://so01.tci-thaijo.org/index.php/HRODJ |
| Website title | Human Resource and Organization Development Journal |
| ISSN | E-ISSN: 2985-0746 |
| Abstract | Previous quantitative and qualitative research, both at national and international levels, has not examined the link between dual-natured relationship, relational self-esteem, and customer service behavior. Drawing on the relational perspective and self-consistency theory, this research investigates how supervisor career mentoring affects supervisor-based self-esteem and prosocial service behaviors. Data were collected via questionnaires from a multi-source sample of 321 bank teller-branch manager dyads across 72 commercial bank branches in southern Thailand, using multi-stage random sampling. Structural equation modeling was used for analysis. The findings revealed that: 1) supervisor career mentoring has a statistically significant positive direct effect on supervisor-based self-esteem; 2) supervisor-based self-esteem has a statistically significant positive direct effect on both role-prescribed and extra-role service behaviors; and 3) supervisor-based self-esteem fully and positively mediates, with statistical significance, the influence of supervisor career mentoring on both role-prescribed and extra-role service behaviors. This research provides implications that are beneficial for both theory and practice. |
