Tawasin Soratcha และ Chanika Gampper. (2026) A Comparative Move Analysis of Customer Complaint Responses between Thai Hotel Staff and EFL Students. <i>An Online Journal of Education (OJED)</i>, <i>21</i>(1), 1-18.Tawasin Soratcha และ Chanika Gampper. "A Comparative Move Analysis of Customer Complaint Responses between Thai Hotel Staff and EFL Students". An Online Journal of Education (OJED) 21 (2026):1-18.Tawasin Soratcha และ Chanika Gampper. A Comparative Move Analysis of Customer Complaint Responses between Thai Hotel Staff and EFL Students. Centre for Education Innovation, Print and Online Media:ม.ป.ท. 2026.